Customer Support
Every conversation with Charity Bank Australia happens inside Online Banking, where your messages are secure and linked to your account.
Message us from Online Banking
Open the Support tab once you are logged in, write to us and read our replies in the same place. Because the conversation sits behind your sign-in, we can see your accounts, act on what you ask and never have to check who you are by e-mail or phone.
We do not take instructions by e-mail or phone. If a message claiming to be from us arrives any other way, ignore it and tell us through Online Banking.
Log in and message usNot a customer yet? Register for Online Banking
- Open an account. Choose the savings account that suits you, or start a loan enquiry, and register with your name, e-mail address and an Australian mobile number.
- Confirm who you are.Verify your identity with an Australian driver licence, passport or Medicare card. For a charity, club or business, add the organisation’s ABN and the people who will operate the account.
- Set up two-factor sign-in. Pair your phone so every log-in and every payment is confirmed by you.
- Log in and open Support. From your first sign-in the Support tab is where you ask questions, send documents and hear back from the team.
Thinking about a loan?
Register for Online Banking and open a loan enquiry from the Support tab. Tell us about your organisation and the project, and a member of the lending team will continue the conversation there, with everything you send kept on file.
Open an account
Customer vulnerability
We’ll try to gain a better understanding of your circumstances and do our best to make things easier, whether it’s by providing accessible documents or giving you a little extra support.
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Frauds and Scams: Charities and Social Enterprises
Protecting your organisation from fraud and scams. We’ve created a guide in association with The Fraud Advisory Panel to help charities and social enterprises avoid fraud.
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Frauds and Scams: Savers
Protecting yourself and your Charity Bank account from fraud and scams. Here we provide more advice on how to avoid fraud and recognise scam emails to protect your savings.
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Financial Difficulties: Borrowers
Support when your organisation is facing financial challenges. Charity Bank exists to support the social sector and we pride ourselves on being approachable, even in difficult times.
Financial Difficulties: Savers
Support when you’re facing financial challenges. Useful organisations and resources to help savers when life doesn’t go according to plan.
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Bereavement
Support for when someone with a Charity Bank account dies. We will explain the steps you need to take regarding their Charity Bank account and how we can help you through these.